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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Provide a first point of contact for persons seeking police assistance
   • Time is managed to ensure people can access police assistance during duty hours and for emergencies out of duty hours as per organisational policies and guidelines
   • All requests for assistance are accepted and treated impartially according to departmental and organisational policies, procedures and guidelines
   • Where necessary, protocols are established to allow community members not culturally permitted to address the member to lodge requests for assistance
   • Requests for assistance are responded to promptly or referred on to the supervising officer at the first opportunity
2. Patrol community to monitor and minimise anti-social activity
   • Positive presence is maintained in the community
   • Community networks and organisations are used to monitor anti-social activity
   • Youth issues are addressed in consultation with parents, schools and community authorities
   • Patrols are conducted so as to minimise anti-social activity and to detect breaches of regulations and laws
3. Liaise with community organisations and representatives of other government agencies to address social problems
   • Ongoing liaison is maintained with local representatives of other agencies to identify areas of common concern and/or possible joint initiatives
   • Community organisations are kept informed of progress of own work as appropriate
   • Note is taken of community concerns
   • Community organisations are involved in strategies to address local issues
4. Resolve local disputes or refer to appropriate authorities
   • Personal, family or kinship networks are used to assist in dispute resolution as appropriate
   • Traditional law and authorities are used in dispute resolution as organisationally permitted and appropriate
   • Supervising officers are kept informed of the background and progress of serious community disputes as culturally appropriate
   • Disputes requiring outside legal or other intervention are referred to appropriate persons and supervising officer is informed
5. Report criminal activity and serious incidents to supervising officer
   • Criminal activity and incidents with policing implications are reported to supervisors in a timely manner
   • Any initial actions or investigations undertaken are in accordance with powers exercised, organisational instructions and own abilities
   • All actions undertaken to investigate crimes, respond to incidents or penalise breaches of law or regulations are reported to supervising officer according to departmental instructions

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

negotiate effectively

Required Knowledge

departmental policies and procedures law and legal powers organisational policies procedures and guidelines such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability traditional law and social structure

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to display a professional proactive approach to policing involve the community andor community organisations display a scrupulous regard for legal or departmental limitations to powers Consistency in performance Competency should be demonstrated over time in a range of actual or simulated workplace environments
Context of and specific resources for assessment	Context of assessment Competency should be assessed over time in a range of actual or simulated workplace environments Specific resources for assessment Access is required to supervisors community representatives
Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Protocols may include:	Designation of other community members as appropriate conduits Informal 'talking to the wall'
Powers exercised may include:	Powers restricted to certain communities, areas or offences

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